A fresh way
Terms & Conditions - Sano
THIS DOCUMENT SETS OUT THE TERMS AND CONDITIONS (“TERMS”) ON WHICH YOU (“YOU “YOUR”, OR “USER”) MAY USE THE WEBSITE TO REGISTER FOR ANY OF OUR PRODUCTS OR SERVICES, ACCESS THE MATERIALS AND COMMUNICATE AND CONNECT WITH USERS THROUGH THE WEBSITE.
PLEASE READ THESE TERMS CAREFULLY BEFORE COMMITTING TO USE THE WEBSITE. BY REGISTERING ON THE WEBSITE, YOU ACKNOWLEDGE THAT YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, YOU WILL NOT BE ABLE TO REGISTER OR USE THE WEBSITE.
YOU ARE ADVISED TO PRINT AND RETAIN A COPY OF THESE TERMS FOR YOUR FUTURE REFERENCE.
THESE TERMS MAY BE SUBJECT TO CHANGE FROM TIME TO TIME, AND ACCORDINGLY YOU ARE ADVISED TO REFER BACK TO THESE TERMS BEFORE REGISTERING ON THE WEBSITE.
This Website, Sano Life is owned and operated by My Sano Life (“Us”, “We”, “Our”); a limited company registered in England under 10165999 whose registered address is Hays Galleria, 1 Hays Lane, London SE12RD and whose main trading address is 11-13 Charlotte Street, London W1T1RH.
Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by you to pay for the Course, access the Material and / or use any of the System through the Website;
means any product or service ordered by you through the Website;
"Booking Confirmation E-mail”
means the e-mail confirming the booking and the Fee;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that you upload or otherwise cause to appear on the Website;
means the date on which you receive the Booking Confirmation E-mail;
means an event organised by Us or a third party and booked by you through the Website;
means the fee payable by you in respect of any product or service, as specified on the Website;
means the terms and conditions governing your use of Material made available to you from this Website as part of the Course;
means the Content that we make available, collectively or in parts, as part of the Course for use by you subject to the terms of the appropriate Licence, including but not limited to reading material, videos tutorials, animations and access to certain Systems;
means any details required for the purchase of any product or service from this Website and which includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
means collectively any orders, invoices, confirmation emails, receipts or similar that may be in hard copy or electronic form;
means collectively the Content, Materials, System and any online facilities, tools, services or information that we make available through the Website either now or in the future;
means any online communications infrastructure that we make available through the Website either now or in the future including, but is not limited to, web-based email, forums, live chat facilities and email links;
means the website that you are currently using (www.sanolife.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions; and
You hereby warrant that:
- you are at least 18 years old;
- you have the capacity to agree to these Terms; and
- you are not in any way prohibited by the applicable law in the jurisdiction which you are currently located to enter into these Terms.
In order to access the Services and/or make a Booking, you will need to complete the online registration form and set up an Account.
By registering your details and setting up an Account you consent to us conducting verification and security procedures in respect of the information provided by you online.
You hereby warrant that the information provided by you to us is true, accurate and correct. You further warrant that you shall promptly notify us in the event of any changes to such information.
Upon the completion and submission of the online registration form on the Site, you shall be sent a verification email (“Verification Email”) to the email address you provided on the registration form. This Verification Email will contain details of how to activate your Account. Your Account will not be accessible until you have accepted these Terms.
You shall keep your registration details for the Site (“Login Details”) confidential and secure. Without prejudice to any other rights and remedies available to you, we reserve the right to promptly disable your Login Details and suspend your access to the Site in the event that we have any reason to believe you have breached any of the provisions set out herein.
Notwithstanding the foregoing, we reserve the right to:
- accept or reject your application to register for any reason; and
- suspend your Account and/or refuse you access to the Site (partly or wholly) if you breach any of the provisions hereunder.
Subject to the exceptions in Clause 4 of these Terms, all Material, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software made available to you as part of the services or products is the property of Sano Life, Our affiliates, licensors or other relevant third parties. By continuing to use the Website you acknowledge that such Material is protected by applicable intellectual property laws.
Subject to Clause 4 you may not reproduce, copy or distribute or in any other fashion re-use Material from the Website unless otherwise indicated on the Website or unless given our express written permission to do so.
Using the Material
We hereby grant to you a non-exclusive, non-transferable licence (without the right to sub-licence to any third party) to access and view the Material via the Website for your own private, personal and non-commercial use and for use in conjunction with the product or service only.
You may download and print a reasonable number of copies of Material obtained through the Website. We hereby grants to you a non-exclusive, non-transferable licence (without the right to sub-licence to any third party) to use and store (online or offline) any electronic or paper copies of Material downloaded or otherwise obtained by you through the Website for the duration of your use of the product or service and for your own private, personal and non-commercial purposes to be used in conjunction with the Course only. Such downloaded electronic copies of your Material may be viewed up to a limited number of devices (which may include PC’s, laptops, tablets and mobile phones, together the “Devices”), as we may notify to you from time to time. You shall destroy all copies of the Material in your possession in the event your participation in the Course is terminated for any reason.
You agree not to:
- commercially exploit, sub-licence, share or otherwise distribute any Material to any third party; or
- use the Material to provide any courses of any nature.
Free previews of Material may not be used in works in progress. Under no circumstances are Material previews or any work containing them to be commercially exploited.
Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Sano Life or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply Our endorsement of the sites themselves or of those in control of them.
Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the Site without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at firstname.lastname@example.org.
Use of the Website
When using the Services you should do so in accordance with the following rules:
- you must not use obscene or vulgar language;
- you must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- you must not submit Content that is intended to promote or incite violence;
- you must not harass or advocate harassment of another person;
- you must not display pornographic or sexually explicit material;
- you must not promote any illegal activities;
- you must not provide instructional information about illegal activities, including violating someone else’s privacy or providing or creating computer viruses;
- you must not promote or contain information that you know or believe to be inaccurate, false or misleading;
- you must not engage in or promote commercial activities and/or sales, including but not limited to contests, sweepstakes, barter, advertising and pyramid schemes, without our prior written consent; or
- you must not infringe any rights of any third party or submit any Content that infringes the rights of any third party.
- it is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
- the means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- you must not impersonate other people, particularly employees and representatives of Sano Life or Our affiliates; and
- you must not use Our System for unauthorised mass-communication such as “spam” or “junk mail”.
You hereby grant to us a non-exclusive, perpetual, non-terminable, transferable, sub-licensable and royalty-free licence use the Content for the purpose of making them available to other users of the Site, including to copy, publish, display, distribute, sub-licence, host and retain for archiving purposes.
If you feel that any Content made by another user is objectionable, please contact us using the contact details set out on the Site. We shall use our reasonable endeavours to review the relevant Content as soon as is practicable and shall take such action as we deem necessary, if any at all. You acknowledge that Sano Life may retain copies of any and all communications made to Us or using the Website.
You warrant and represent that you own or are licensed to use any and all patents, trade marks (whether registrable or non-registrable), designs, rights in database, rights in software (including without limitation the source and object code), copyright and all proprietary rights (“Intellectual Property Rights”) in all Content that you make available to the Website.
You acknowledge that any Content and other information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such Content and other information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
In order to register for any product or service and access the Material on this Website and to use certain other parts of the Website you are required to create an Account which will contain certain personal details (including Payment Information), which may vary, based upon your use of the Website. By continuing to use this Website you represent and warrant that:
- all information you submit is accurate and truthful;
- you have permission to submit Payment Information where permission may be required; and
- you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
Sharing of accounts is not permitted unless We expressly authorise it in writing. You are required to keep your Account details confidential and must not reveal your username and password to anyone. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
If you have reason to believe that your Account details have been obtained by another without consent, you should contact Us immediately to suspend your Account.
When choosing your username you are required to adhere to the terms set out above in this Clause 8. Any failure to do so could result in the suspension and/or deletion of your Account.
In consideration for registering and participating in any product or service and accessing the Materials, you will pay the Fee to Us.
The Fee shall be payable at the time that you make the Booking, or as otherwise agreed by Us in writing (including by e-mail).
The Fee is inclusive of VAT or other sales tax which, if applicable to you, shall be payable by you at the then prevailing rate.
In the event that the Fee, as appropriate, is not paid in accordance with the provisions herein (or as otherwise agreed by Us in writing – including by e-mail), We reserves the right to deny you access to the product or service and the Material without notice and without any reduction in your liability to pay the same.
All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
Material and Availability
We do not represent or warrant that: (i) the provision of any product or service will be timely, uninterrupted or error-free, (ii) the Course will meet your requirements or expectations, (iii) errors or defects in the Services will be corrected. The product or service is provided to you strictly on an "as is" basis.
All conditions, representations, warranties and terms, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of satisfactory quality, fitness for a particular purpose, are hereby disclaimed to the maximum extent permitted by applicable law.
We neither represent nor warrant that Material will be available at all times. Material may be temporarily unavailable due to problems with the Website, maintenance or similar. Alternatively, Material that is no longer available (after, for example, being removed by its author, creator and/or owner) may remain referenced on the Website for a short time before removal.
We are entitled at our own discretion to suspend the Site for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades and shall not be liable to you for any losses, damages, costs or expenses arising from or in connection with any suspension or unavailability of the Site, including but not limited to preventing you from using the Site.
We reserve the right from time to time to alter or modify the Services (in whole or in part), including the product or service content as we deem appropriate and to alter or modify the format and content of the applicable Material.
We do not guarantee and do not promise any specific results on use of the product or service.
Orders, Material Delivery and Cancellation Options
No part of this Website constitutes a contractual offer capable of acceptance. Your Booking request constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you a Booking Confirmation E-mail. Only once We have sent you a Booking Confirmation E-mail will there be a binding contract between Sano Life and you for the provision of any product or service.
Order confirmations under sub-Clause 11.1 shall contain the following information:
Confirmation of the product or service ordered including full details of the main characteristics thereof; and
Fully itemised pricing for the product or service ordered including, where appropriate, taxes and any other additional charges.
If you are a consumer you have the right to cancel the contract for the Course under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 at any time within fourteen (14) days after the day you receive your Booking Confirmation E-Mail (“Cooling Off Period”). To cancel the contract, you must give Us notice via email@example.com at any time during the Cooling Off Period. Valid cancellation by you will be effective from the date you sent us notice.
If you cancel your contract during the Cooling Off Period as described in clause 11.3 above:
- before you have started to use the product or service, you will receive a full refund of the Fee paid by you; or
- on or after the date you start to use the product or service you will receive a refund of the Fee paid by you less a pro rata proportion of that Fee decided at Our discretion and representing that part of the Course you have already completed up to and including the date you cancel in accordance with clause 11.3.
We will process any refund due to you as soon as possible and, in any case, within fourteen (14) days of the day on which you gave us notice of cancellation as described in clause 11.3.
If the Material you download or otherwise receive does not match that which you ordered, you should contact Us immediately via firstname.lastname@example.org and in any event not later than 7 days after the download or receipt. We will rectify the mistake within 7 days of receipt of your notice.
If Material contains faults or errors on download or receipt, you should contact Us immediately via email@example.com and in any event not later than 7 days after the download or receipt, providing full details of the fault(s) or error(s). Faults and errors for the purposes of this Clause 11 include, but are not limited to, data corruption, download errors, missing files, and similar issues. The definition does not extend to file incompatibility (unless We have provided incorrect information in this regard) or minor mistakes in the substance (such as spelling errors or visual imperfections) of the Material itself that are the fault of the author, creator and/or owner.
We may from time to time organise Events where you can meet other users.
We reserve the right at Our sole and absolute discretion and for whatever reason to:
- accept or reject your application for registration to an Event; or
- refuse your attendance at any Event.
We shall use reasonable endeavours to ensure that Events are conducted on the date specified on our Website, but we shall not be liable for any losses, liabilities, costs or expenses incurred by you should we change the date and/or time of the Event.
Cancellation may be necessary in exceptional circumstances and we reserve the right in Our absolute discretion to cancel an Event.
Unless otherwise expressly stated by us at the time of booking, you will not be able to cancel or receive a refund for any tickets purchased by you for an Event.
You agree to comply with any policies and/or procedures in force at the venue at which the Event is to be performed, including any reasonable security procedures in place from time to time. We reserve the right to refuse you admission to any Event where you breach any such policies and/or procedures.
Term and Termination
Either Sano Life or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
Legal Rights and Disclaimers
We make no warranty or representation that the Website will be compatible with all systems, or that it will be secure.
No part of this Website is intended to constitute advice and the Content and Material of this Website should not be relied upon when making any decisions or taking any action of any kind.
Whilst We exercise all reasonable skill and care to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
Availability of the Website and Modifications
We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and state-mandated censorship.
We reserve the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the Material available. Where any Material is made unavailable and you are entitled to a refund as a result, We will inform you of the refund due and it will be paid within 14 days using the same method originally used by you. These Terms shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of Liability
We are responsible to You for foreseeable loss and damage caused by us. Subject to clause 17.3 and 17.5, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence.
Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time these Terms were accepted by you.
We are not responsible for any loss or damage that is not foreseeable.
We only supply the Course for private and non-commercial use. You agree not to use the products or services or Materials for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Our maximum aggregate liability to you under these Terms. If you suffer loss or damage that is a foreseeable result of our breaching these Terms, our negligence or otherwise, the maximum amount you may claim from us is the amount equal to the Fees you have paid to us pursuant to these Terms.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
We exercise all reasonable skill and care to ensure that the Website is free from viruses and other malware. Subject to sub-Clause 17.1, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of the Website (including the downloading of any content from it) or any other site referred to on the Website.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these Terms excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Communicating with other users
You acknowledge and agree that we only provide you with the Services. You understand that we are not involved or a participant, in any way, in respect of any contact, meetings (face-to-face or otherwise), negotiations, transactions or contracts between you and other users.
You are responsible for your dealings with other users. Consequently, you acknowledge and agree that we shall not be liable in any way and for any reason whatsoever in respect of your relationship with other users.
Take care when meeting other users. We recommend that you take all reasonable care when arranging any meeting or otherwise with any other users.
We don’t vet users or monitor Accounts. You acknowledge that we do not have any control of and therefore cannot reasonably accept any liability in respect of the behaviour, response or actions of any users. We make no representations and assume no responsibility for any users. We are not able to vet, verify the accuracy, correctness and completeness, monitor, edit or modify any user Accounts. Consequently, all such user information and Content available on the Website is provided to you “as is” and you agree that any use made of such Content and user information shall be strictly at Your own risk. We recommend that You do not rely solely on such Content and user information in making or refraining from making a decision or to embark on a specific course of action.
You are responsible for your communications with other users. You acknowledge and agree that you are solely responsible for all communication with, and any subsequent dealings with, other users.
In the event that any party to these Terms fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
Third Party Rights
Nothing in these Terms shall confer any rights upon any third party. The agreement created by these Terms is between you and Sano Life.
All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this these Terms that is caused by an Event Outside Our Control.
An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
- We will contact you as soon as reasonably possible to notify you; and
- our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Changes to these Terms
We may alter or amend these Terms by giving reasonable notice on the Website. By continuing to use the Services after expiry of the notice period, You will be deemed to have accepted any amendment to these Terms.
Transfer of the Agreement
We may transfer our rights and obligations under these Terms to another organisation.
Severability of the Terms
If a court finds part of these Terms illegal or unenforceable, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are illegal, unenforceable or otherwise unlawful, the remaining clauses will remain in full force and effect.
Law and Jurisdiction
These Terms and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
Any disputes concerning these Terms, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.