A fresh way
My Sano Life Limited (“We”, “Us”, “Our”) understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under applicable law.
Information About Us
Our Site, www.sanolife.co.uk is owned and operated by My Sano Life Limited a limited company registered in England under 10165999 whose registered address is Hays Galleria, 1 Hays Lane, London SE12RD and whose main trading address is 11-13 Charlotte Street, London W1T1RH.
Scope – What Does This Policy Cover?
What Data Do We Collect?
Some data will be collected automatically by Our Site (for further details, please see our Cookies Policy) other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon your use of Our Site, We may collect some or all of the following data:
- business/company name
- contact information such as email addresses and telephone numbers;
- demographic information such as post code, preferences and interests;
- financial information such as credit / debit card numbers;
- IP address (automatically collected);
- personal blog/website and social profile;
- details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
How Do We Use Your Data?
All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 5, below.
We use your data to provide the best possible products and services to you. This includes:
- Providing and managing your Account;
- Providing and managing your access to Our Site;
- Personalising and tailoring your experience on Our Site;
- Supplying Our Course and the Materials to you;
- Personalising and tailoring Our Services for you;
- Responding to communications from you;
- Supplying you with email newsletters and alerts that you have subscribed to (you may unsubscribe or opt-out at any time by clicking the unsubscribe option on communication sent to you;
- Market research; and
- Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam.
We communicate with You through e-mail, notices posted on the Site or through Our Site messaging service. Examples of these communications include:
- Your Verification E-mail and Booking Confirmation E-mail, advice about how to best use Our Services, new features for the Site and/or Services;
- communications covering availability of the Site and/or the Services (or part thereof), security, and other issues about the functioning of Our Services; and
- promotional communications and newsletters through e-mail and Our Site messaging services containing promotional information.
Messages will be sent to You based on Your Account information and messaging preferences. You may change Your e-mail and contact preferences at any time by signing into Your Account and changing Your e-mail or alternative contact settings.
Many communications that You initiate through Our Services (for example, to another User) will list Your name and primary email address in the header of the message. Once You have connected with a User, regardless of who sent the invitation, Your contact information will be shared with that User.
How and Where Do We Store Your Data?
We only keep your data for as long as We need to in order to use it as described above in section 4, and/or for as long as We have your permission to keep it.
Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.
Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.
The Site may give You access to message boards or forums from time to time. You acknowledge and agree that any personal data published by You using these features is at Your sole discretion and may be accessible by the public.
If Your personal details change You may update them by accessing your Account. If You have any questions about how We use data collected which relates to You, please contact Us by sending a request by email to the contact details below.
Do We Share Your Data?
We may share your data with other companies in Our group. This includes Our holding company and its subsidiaries.
We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
What Happens If Our Business Changes Hands?
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.
How Can You Control Your Data?
When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information
You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at firstname.lastname@example.org or using the contact details below in section 12.
Any access request may be subject to a fee of £10 to meet Our costs in providing You with details of the information We hold about You.
Read more about the individual cookies We use and how to recognise them by viewing out Cookies Policy.